Highlights how technology can enhance customer loyalty and experience, detailing the importance of personalisation, omni-channel experience, and security.

Emphasizes portfolio diversification across customers and regions. Shows a strong collection rate (99.3%) and high fleet utilization (99.4%), indicating low credit risk and operational reliability across markets.

Analyzes customer preferences for autonomous and electric vehicles in various countries, showing changes in acceptance and interest levels over time.

This slide assesses the level of concern marketers have regarding customer privacy, particularly useful in discussions about regulatory compliance and risk management in sectors like banking and finance where data sensitivity is high. Provides a basis for understanding industry attitudes towards privacy concerns.

Details current state and strategic plans for enhancing customer relationships in banking.

Aimed at showcasing high levels of customer satisfaction and engagement, often used to persuade stakeholders of the bank's strong customer relationship.

Assesses customer satisfaction with digital services, implying the importance of quality service provision for maintaining high satisfaction levels.

The slide discusses the importance of customer satisfaction and lists top drivers such as new user experience and cost savings.

Details a three-step process to analyze and implement improvements in customer service based on satisfaction data.

Outlines the methodology of a 2022 customer service excellence survey, emphasizing the importance of understanding customer and employee satisfaction across industries and regions. Useful for companies aiming to improve service quality through targeted strategies.

Demonstrates initiatives to improve customer satisfaction through enhanced services, better processes, and value-added solutions. Shows past metrics and future targets for strengthening deposit resilience.

Emphasizes GenAI use cases that support front-line staff and improve customer engagement. Covers enhancements in content, decision-making, and automation, evolving to include AI agents directly interacting with customers in later waves.

Highlights the effectiveness of AI-enhanced customer service strategies across various industries, from automotive to banking. The data suggests that knowledgeable customer service and timely offers are pivotal in influencing purchase decisions.

Provides a geographic breakdown of customer service satisfaction within Europe, showcasing where companies excel or underperform in customer relations. Essential for businesses operating across Europe to identify regional strengths and weaknesses in customer service.

The slide highlights a shift in customer service preferences toward chat interactions, increasing from 6% in 2019 to a forecasted 23% in 2024. It also correlates interaction types with costs and shows a steady decline in interactions per 100 transactions, implying greater servicing efficiency.

Discusses future investments and priorities in customer service, including automation and self-service options.

Evaluates priority strategies for customer service across different industries and regions.

Evaluates how different organizational structures within customer service centers influence customer and employee satisfaction, suggesting optimal arrangements for higher satisfaction levels. Critical for companies reviewing their internal setups for efficiency and effectiveness in customer interactions.

This slide evaluates consumer sentiment toward the CPG industry’s customer service, with green bars representing positive perceptions by country.

The slide displays perceptions on the quality of customer service in the food and drink industry. China and India report the highest satisfaction, with overall positive sentiment higher in emerging markets.

Reflects consumer perception of customer service quality in the retail sector. China, Saudi Arabia, and India lead, suggesting strong service reputations there.

Explains tool rating by employees and how inquiries are assigned. Discusses the balance of automatic vs manual tasks.

Discusses how digital innovation can transform customer services in the energy sector, offering integrated solutions and energy management.

This slide examines the impact of subscriptions on customer behavior, particularly in terms of reduced use of substitutes and increased spending. It underscores the role of subscriptions in customer loyalty and spending habits.

This slide offers an analysis of customer trust levels across various sectors, revealing high trust ratings for brands compared to industry averages. It's useful for case studies in marketing strategy, showcasing the effectiveness of brand management practices and consumer relationship strategies.

The slide highlights the importance of customer trust in the digital era, presenting survey data on complaint resolution, service quality, and expectations.

Emphasizes customer trust, transparency, and understanding as top factors for FinTech success. Traditional factors like regulatory know-how rank lower.

Highlights how GenAI will change customer engagement in financial institutions over three waves. Shows the transition from simple FAQ bots to advanced AI agents managing financial interactions, improving trust and personalization.

Analyzes the cut-off dates used for ECL calculation and stage allocation, discussing how different cut-off dates impact financial disclosures and the accuracy of ECL calculations in the context of IFRS 9 requirements.

This slide provides a framework for CEOs to enhance their organization's cybersecurity by setting appropriate cyber ambition levels and integrating cybersecurity measures into broader business strategies.

This slide helps organizations align their cyber ambition with industry standards, peer benchmarks, and investment capabilities. It provides detailed descriptions of bronze, silver, and gold levels of cyber ambition and their respective cybersecurity measures.

This slide illustrates how advancements in technology have decreased the cost of executing cyber attacks while increasing the complexity required for defense. It emphasizes the need for improved cybersecurity measures.

The slide discusses the increase in cyber attacks during the pandemic, highlighting that the average attacks per company rose by 31%. It also mentions the impact of these attacks on various sectors.

Highlights the importance of collaboration in cybersecurity, showcasing benefits and adoption rates of cyber insurance across regions.

This slide discusses the rapid rise in the cost of cyber crime, projected to increase from $445 billion in 2015 to $2.2 trillion by the end of 2021. It highlights the implications for public and private sectors.

The slide presents survey results indicating that many firms, regardless of size, have low levels of cyber insurance coverage. 63% of firms with over $1 trillion in assets have less than $250M in coverage. Despite increasing risks, 65% of respondents do not foresee changes in coverage size or scope.

This slide outlines the framework for the ECB's cyber resilience stress test. It maps the response process across five steps—from identifying core banking system impacts to evaluating economic damage and providing audit evidence. The format emphasizes operational preparedness, continuity, recovery, and communication under cyberattack scenarios.

This slide summarizes participant demographics in a McKinsey cyber resilience survey. The 27 companies surveyed span global to regional operations, mostly with over $1B in assets. Key sectors represented include asset management, retail banking, investment banking, and private equity. A geographic breakdown highlights strong European participation.

The slide shows that larger firms (with >$1T in assets) report stronger cyber resilience across key security functions like governance, protection, and detection. These organizations have a more mature cybersecurity posture, averaging a score of 3.0 versus 2.6 for smaller firms. Scaling up security capabilities is essential for growing institutions.

The slide explains how improving cyber risk management maturity can benefit companies in various areas, including strategic, operational, and financial aspects. It compares companies with high cyber risk maturity to those with lower maturity.

The slide discusses the low levels of cyber risk maturity among companies and highlights key statistics and quotes to emphasize the importance of improving cyber risk management.

This slide discusses the broader implications of cyber risks, extending beyond direct financial impacts to include catastrophic, reputational, regulatory, and health and safety risks. It underscores the importance of comprehensive cybersecurity measures.

This slide outlines a strategy for mitigating cyber risks, emphasizing the importance of each step in the cyber risk management process. It's relevant for presentations focused on cybersecurity within financial institutions, detailing a proactive approach to protecting firm and client data.

Discusses the critical role of cyber security in digital transformation, highlighting the impact on cloud, data analytics, and 5G initiatives, and the importance of readiness in preventing cyber threats.

Provides insights into the frequency and impact of cybersecurity incidents, emphasizing the concerns of low, medium, and high-maturity organizations and their experiences with cyber threats.

The slide details various reasons companies invest in cyber security, with a focus on business continuity and compliance.

This slide focuses on cyber threats, measuring confidence in governmental response to hacking. U.S. is at 55% confidence, Canada at 48%, with a global average of 46%.

Addresses the lack of cybersecurity response plans among APAC family offices, highlighting vulnerabilities and risks.

Shows that 76% of respondents recognize their AI cybersecurity measures need improvement, indicating a widely acknowledged vulnerability.

Presents key findings from a survey on cyber incidents in Singapore, highlighting vulnerabilities and the need for enhanced cybersecurity measures.

Details the cybersecurity threat experiences of APAC family offices, including the timeline and frequency of breaches.

58% of firms admit they’re underspending on cybersecurity, with no firm reporting overspending. Many plan to grow their cybersecurity teams. The slide underscores the need to optimize security investments to align with growing threats and reduce risk exposure.

The slide discusses the increasing investment in cybersecurity, highlighting cloud security and cyber resilience as top priorities for organizations.

This slide presents various dimensions of GenAI risk mitigation. Cybersecurity (79%) and data quality (66%) are leading focus areas. It also shows expectations from partners and strategies for managing both legal and partner-related risks.

Emphasizes the importance of cybersecurity in light of increasing threats, rising costs, and the need for regulatory compliance.

Focuses on cybersecurity initiatives, including data on alert processing and expenditure. It discusses efforts to improve security infrastructure and partnerships with public entities.

The slide outlines record-setting investment in fintech cybersecurity in early 2021, driven by M&A, rising threats, and automation needs. It features notable acquisitions (e.g., Verafin, Curv) and highlights industry focus on faster threat detection and AI-powered defenses.

This slide shows how concerned people are about cyber threats such as fraud or espionage. The United States and Türkiye lead concern levels at 84% and 85% respectively. The global average is 76%. Many countries report increases in concern compared to 2023.

The slide conveys the perceived risk of being hacked for fraudulent or espionage purposes over the next twelve months. A high percentage of respondents—79% in the US and 77% in Canada—consider it a real threat. The global average stands at 74%, indicating a widespread concern over cybersecurity.

Displays public perception across 30 countries regarding their government’s ability to respond to hacking incidents. Visual emphasis is again placed on Canada and the US with comparative average confidence rates and year-over-year changes.

This dashboard highlights cybersecurity incidents by type and industry for December 2024. Ransomware and email compromise are dominant threats, while financial services and healthcare industries were notably impacted. The slide also shows trends over the previous month and mentions increased threats in Technology and Energy sectors.

The slide presents a comparative analysis of investment in cybersecurity versus the revenue growth of cyber firms, demonstrating the sector's financial health.

The slide emphasizes the importance of integrating cybersecurity into business strategy by focusing on prevention, detection, response, and recovery. It highlights the steps companies should take to bolster their cybersecurity programs, mentioning specific actions and benefits.

The slide analyzes how cybersecurity budgets are allocated across functions. It shows that 38% of companies are overspending on the "protect" function while underspending on areas like recovery and supply chain. The visual comparison indicates a misalignment in budget priorities for cyber resilience.

The slide highlights supply chain and dependency management as the least mature cybersecurity function. Companies report weak vendor access control and limited use of multi-factor authentication. Incident response also shows gaps, suggesting a need for strengthened controls and vendor oversight.

Discusses cyber security issues organizations face, notably talent shortages and evolving threats. Emphasizes the growing responsibilities of cyber teams and challenges in digitalizing customer channels.

This slide contrasts performance trends between cyclical vs. defensive and domestic vs. global equity baskets, supplemented by a detailed table showing earnings, sales growth, valuation metrics, and total returns.

This slide compares valuation trends for cyclical vs. defensive sectors and global vs. domestic equities using relative P/E ratios. Annotations indicate over/undervaluation using historical percentiles.

This slide examines the likelihood of consumers reducing their intake of dairy products. It provides a comparative view of consumer behaviors across different regions, highlighting trends in dietary adjustments for health and environmental reasons.

The slide compares countries on the perception that the world has become more dangerous, with most countries near or above the global average of 84%.

The summary dashboard provides an overview of various metrics, including epidemic progression, economic impact, consumer activity, and business performance as of June 2021.

This slide outlines the perceived advantages and challenges of using data analytics tools, highlighting operational efficiency as a key benefit and data integration as a major roadblock. Useful for understanding user perspectives on data analytics tools.

The slide presents data on the financial impact of data analytics investments, including cost savings and revenue growth, and expectations for future spending. Useful for assessing the return on investment in data analytics.

The slide identifies the primary decision-makers for data analytics tools procurement and the critical attributes considered during the purchase process, with a focus on interface-friendliness and compatibility. Useful for understanding procurement dynamics and criteria.

The slide presents survey findings on the maturity of data analytics utilisation and confidence in data reliability among organizations. It includes key success factors for a data analytics ecosystem.

The slide discusses the importance of training employees in data analytics and provides examples from the banking sector, including on-the-job training, external training, and in-house programs.

Discusses the unique assets of the company and how they cater to different market needs, particularly in healthcare data management and provider solutions. Ideal for business strategy meetings or pitches to potential partners in tech solutions.

This slide shows concern about personal data breaches across countries. Türkiye, Indonesia, and the Philippines rank highest in concern. The chart indicates a growing trend, with the global average rising slightly compared to 2023.

The slide shows regional trends in APAC data center growth, with China currently leading but India, Japan, and ASEAN expected to drive future expansion. It discusses geopolitical and financial considerations for corporates in tech and real estate.

This slide shows the increasing investment in U.S. data center construction over several years, highlighting growth trends in the technology sector.

Highlights the rapid growth in data center energy demand across Southeast Asia, with a projected 19% CAGR through 2030. It shows a shifting demand mix away from Singapore towards Malaysia and Indonesia due to lower costs.

Focuses on energy consumption by data centers, one of SEA’s fastest-growing sources of emissions. Shows 15% midterm reduction potential with efficient cooling, automation, and green design. Investment opportunities include infrastructure ownership and Tier 3+ certification. Case study highlights GDS’s $270M green loan to develop a Malaysia-based DC using liquid cooling and green certification strategies.

The slide highlights the challenges organizations face in using data for compliance, particularly in highly regulated sectors like healthcare. It discusses fragmented data, poor data quality, lack of tools, and skills gaps. A bar chart quantifies the top challenges reported by 1,802 respondents, with data complexity and quality being most cited.

This slide tracks the shift in data collection methods over the years, emphasizing the growing reliance on online data collection methods compared to traditional methods.

Depicts top challenges in dealmaking, including data overload, integration issues, and tech/partner selection complexity. Emphasizes how data-related issues are dominant barriers.

Presents statistical data on the growth of digital data and the increase in execution speeds, highlighting technological advancements and their impact on the market.

Analyzes the impact of data growth, company lifespan, and public trust on businesses, and what these trends mean for future organizational strategies.

Explores how Experian plans to use consumer data to enhance personalization features in its services, including new ways for consumers to share their data, impacting credit scores and financial offerings.

Discusses the integration of data sources and the use of analytics in making business decisions, highlighting gaps in daily practices.

The slide surveys people's concerns across different countries about their personal data being leaked online. It illustrates global awareness and fears surrounding cybersecurity and privacy.

Analyzes financial services data maturity across nine categories, showing significant improvements, especially in accessibility. It emphasizes integrating data management with business objectives for enterprise-wide transformation.

Discusses the shift from traditional data ownership models to shared or worker-owned models, highlighting its importance to organizational success.

This chart evaluates consumer trust in companies using AI with respect to protecting personal data. It highlights differences in trust levels between nations, shedding light on privacy concerns and public confidence in data governance.

Highlights global trust levels in data protection by AI-using companies, comparing demographic and national responses. Overall global trust is at 50%, with wide variation.

The slide presents levels of concern about unauthorized data sharing in healthcare. Thailand and Malaysia show highest concern. Agreement and disagreement are color-coded for easy comparison.

Focused on the shift in data sourcing strategies, this slide is crucial for understanding the evolving landscape of data privacy and its impact on marketing. It offers insights into how companies are adapting to increased restrictions on third-party data, making it suitable for discussions on data management strategies and compliance with privacy regulations.

This slide identifies the biggest challenges in adopting AADA enterprise-wide. Lack of data readiness is the top concern, followed by ROI uncertainty, regulation, and budget issues—highlighting foundational gaps to be addressed.

Summarizes the data sources behind HFS’s healthcare payer service study, including executive briefings, reference checks, HFS Pulse surveys, and public data. Emphasizes the diverse and validated methodology to ensure study reliability.

This slide provides strategic recommendations for marketers to adopt future-forward data strategies, emphasizing consumer understanding, engagement on modern platforms, and privacy considerations.

Describes actions taken by companies post third-party cookie changes, segmented by economic sector, showcasing the business focus on enhanced data strategies.