Shows the proportion of new digital service consumers in SEA countries, highlighting how COVID-19 has affected digital adoption.

The slide discusses the increasing importance of digital service management in the telecom sector, focusing on customer complaints and resolutions.

The slide highlights the growth in the use of digital services, such as contactless payments and in-app ordering, during the COVID-19 pandemic and projected continuation.

Highlights consumers’ demand for engaging services like digital entertainment, mobile wallets, and smart home devices. Emphasizes trust and bundled digital services as key drivers, with data from customer surveys and usage preferences.

The slide presents data on why SEA consumers continue using digital services, with the focus on convenience and routine. This slide is useful for analyzing market trends and consumer behavior, particularly in e-commerce, and for strategies to maintain customer engagement in digital services.

Presenting digital adoption percentages for various consumer demographics, this slide reveals patterns in the uptake of digital services, such as e-commerce and gaming. It’s a valuable resource for understanding the behaviors of affluent users versus other demographic groups, and for tailoring digital offerings to match these behaviors.

The slide outlines key factors like selection, pricing, and experience that influence consumers to stay or switch brands in digital services. It's useful for strategic planning, highlighting essential aspects that digital merchants should focus on to meet consumer expectations and thrive in the competitive online marketplace.

Provides predictions on the continued use of digital services by new consumers in SEA countries post-COVID-19.

It offers a forward-looking analysis of digital financial services, predicting sustained growth and highlighting lending and remittance as key areas.

Illustrates the longevity of digital service adoption among new users, indicating a low likelihood of market retraction post-pandemic.

Explains the balance automotive players must achieve in creating digital service portfolios, addressing differentiation, reach, and control.

Depicts how digital shoppers alternate between online and offline channels through their shopping journey.

The slide reports that 63% of customers used digital channels for the first time during COVID-19 to make purchases, with Entertainment and Grocery leading in spending. A simple graph illustrates digital spending trends by industry, identifying where first-time engagement was most monetized.

This slide reveals that top-performing companies are more likely to pursue aggressive technology strategies. The majority aim to differentiate themselves with tech or even become tech companies, unlike others who prioritize infrastructure maintenance.

The slide illustrates that over half of organizations aim to use digital investments to strategically differentiate from competitors. A minority aim to become full tech companies, highlighting diverse strategic intents for tech post-pandemic.

Evaluates the market penetration of different digital subscription types, highlighting the niche status of several despite the dominance of streaming.

Suggests a specialized HR team for managing digital talent in large firms, outlining benefits of such an approach.

This slide analyzes the skill spectrum for digital talent, highlighting the scarcity in roles that balance technical and soft skills, for HR and recruitment planning.

Survey responses indicating agreement that digital technology may undermine democratic freedoms. Global average is 59%, with the US and Canada both at 61%. The chart captures trends and shifts in public concern over digital governance.

This slide ranks countries by agreement that digital technology threatens democracy. The global average is 51%. Canada, U.S., and Sweden are among the least concerned, while India and Malaysia express the highest concern.

Assesses how companies perceive the impact of digital technology on their business models.

This slide explores the factors that would increase the likelihood of patients using digital health technologies to manage their health.

This slide illustrates a gap between the expected impact and actual application of digital technologies (automation, connectivity, and data) in CHQ. Despite high potential, current usage lags, signaling unrealized value.

Promotes the use of digital tools to enhance connectivity and collaboration within organizations, from leadership to frontline workers, especially in remote/hybrid settings.

Discusses how digital tools can enhance the productivity and capabilities of financial advisors.

The slide shows the digital touchpoints and average touch points for discovery and research of various product categories like RTW, watches/jewelry, handbags, accessories, and shoes.

The slide proposes six strategic actions across business, organization, and technology to mitigate transformation pitfalls. It includes examples of common issues (e.g., “pilot trap”) and how winners succeed using GenAI and digital tools effectively.

The slide details various areas in which steel companies are scaling digital transformations, including revenue growth, cost reduction, and data infrastructure.

Focuses on the digital transformation in the E&M sector, illustrating how digital revenue is poised to make up a significant portion of total E&M revenue by 2020. This slide is typically used to discuss strategic adaptations to digital growth, emphasizing investment opportunities and the declining relevance of traditional media formats.

Assesses France's evolving attractiveness for digital transformation projects from a multi-year perspective, highlighting governmental and infrastructural impacts.

Emphasizes the positive outcomes of digital transformation initiatives across organizations. Key findings include faster ROI, downscaling after milestones, and growing interest in emerging tech like AI, NFTs, and Web3. Highlights customer value as a major driver.

Outlines a three-step framework for assessing digital readiness in rail: self-assessment, organizational review, and expert workshop with benchmarks and disruptive use case planning.

This slide explains the three levers of digital transformation—Automation, Connectivity, and Digital Data—that reshape CHQ functions. It highlights enabling technologies like AI, IoT, and cloud computing as drivers of efficiency, decision-making, and interconnectivity.

Discusses the evolving role of business leadership in driving digital transformation, moving away from traditional IT-led models.

Discusses how new technologies like GenAI enhance CSPs' ability to accelerate their tech transformation and gain a competitive edge, making them more likely to invest in updating their IT capabilities.

This slide analyzes adoption rates of digital technologies in the E&C sector. It reveals significant growth in mobile platforms, VR, and robotics, with many firms now standardizing use of PMIS, analytics, and AI. The narrative frames innovation as a competitive advantage and necessity to overcome persistent industry challenges like inefficiency and sustainability.

Explores potential digital initiatives for the electricity industry, emphasizing their impact over the next decade on the industry and society.

Discusses the societal impacts of digital transformation focusing on employment, sustainability, and trust issues, highlighting both positive and negative outcomes.

The slide summarizes a survey of executives on digital transformation and outlines five key challenges in implementation.

Discusses the gap between current and desired states in finance due to digital transformation challenges, emphasizing the need for improvement in support and efficiency.

Addresses the challenges and common pitfalls that financial departments face when scaling digital transformation efforts, with statistics on failure rates and issues encountered.

Explores the expected shift in time resource allocation within finance teams due to digital transformation, emphasizing more strategic activities and less manual transactional work.

Showcases the improvements in Barclays' digital delivery systems, such as enhancements to the iPortal and increased self-service capabilities, with a future focus on further integration and automation for operational efficiency.

Provides a comparative analysis of how various industries perceive the urgency of digital transformation amidst the pandemic. Useful for strategic planning across sectors.

This slide presents the potential value digital transformation could unlock across various industries by 2025, estimating the societal and industry-specific financial impacts, with additional insights on CO2 emissions reduction and job implications.

This slide reveals survey results on which megatrends most impact CHQ. Digital transformation (27%) and innovation (21%) are dominant, while geopolitical issues score lowest (8%). Text insights interpret regional differences and performance-level correlations.

Explores potential areas for French investment to aid digital transformation, highlighting business environment enhancements and support for entrepreneurship.

Discusses the advantages of digital transformation in investment firms and their future competitiveness.

The slide examines how many digital transformation projects organizations have embarked on during the pandemic and the expected impacts of these investments.

Highlights the significant role of executive leadership, especially CEOs, in overseeing digital transformation efforts.

This slide outlines three essential capabilities luxury brands need for digital transformation: centralized data integration, organizational flexibility, and adoption of advanced IT tools.

This case study highlights how a biopharma company used digital transformation to improve operational efficiency and margin improvement. It details the strategy, implementation, and key outcomes like savings and automation achievements.

Provides a snapshot of digital marketing transformation progress within companies, comparing past and present levels of integration.

Details the digital transformation of the mortgage process through the 'Chase MyHome' app, highlighting its transparency, connectivity, and convenience, and its impact on customer satisfaction and operational efficiency.

This slide provides an overview of Citibank's strategic transformation in its retail banking network, focusing on branch optimization and the increase in digital transactions, which enhance operational efficiency.

Explores the transformation of Citigroup’s card services towards a digital-first approach. It evaluates the impact of digital acquisition strategies on customer engagement and operational costs, highlighting significant improvements in acquisition rates and cost efficiency. Designed to discuss the benefits of digital transformation in customer acquisition and operational management.

This slide discusses how the pandemic accelerated digital transformation, comparing the adoption rates of various technologies between two survey years.

The slide explains how steel companies face challenges in digital transformation, highlighting issues in business, organization, and technology.

Details a framework for public-private collaboration to harness digital transformation's potential, aimed at realizing an estimated $100 trillion in value over the next decade.

Shows which upcoming initiatives are expected to require compliance support, with digital transformation being the top area. Emphasizes the need for compliance involvement early in planning to mitigate risks. Highlights the growing strategic value of compliance as companies undergo transformation.

The slide discusses key strategies banks will adopt to accelerate digital transformation, including modernizing core functions, enhancing customer insights, and adopting cloud migration and AI.

Provides an overview of industries and global regions involved in digital transformation based on a survey of leaders.

Presents actions for businesses to ensure digital transformation success, emphasizing talent strategy, learning systems, and operational model alignment.

Reviews the progression of financial firms in adopting digital and technological innovations, emphasizing the impact on operational efficiency and client engagement.

This slide introduces Chapter 2, which focuses on the importance of digital transformation and the internal pressures faced by organizations in implementing technological changes.

Discusses the importance of selecting practical technology solutions for digital transformation in finance, focusing on benefits such as cost reduction and improved efficiency.

The slide discusses strategies for businesses to adapt to digital trends and consumer behaviors, with e-commerce statistics to back up claims. It could be used for market analysis and planning.

Discusses key digital trends impacting the electricity sector, focusing on decarbonization, decentralization, and technological growth.

The slide emphasizes the importance of digital trust, showing that many consumers stop buying from companies lacking data protection. Visuals display consumer responses across regions and behaviors linked to trust violations.

Examines how information technology, electronics, and financial services might be affected by digital trust technologies.

Details the debates regarding stakeholder expectations, data and privacy regulation, and risk area identification.

Highlights how digital trust can contribute to value creation despite the challenges and uncertainties in the technological landscape.

The slide shows that younger card members (≤35 years) are consistently more digitally active than older users, with both segments increasing in activity. It underscores demographic-based strategies for digital engagement.

The slide outlines demographic traits of new digital users, who are younger and wealthier than traditional users. It uses charts to show differences in age brackets, earnings, and urban vs. rural distribution, highlighting increased digital usage among these newer segments.

Presents digital video revenue trends from 2018 to 2020, emphasizing the substantial growth in mobile video revenue as a percentage of total digital video earnings.

Explores online corporate reporting trends, focusing on GDPR compliance and the mobile-first approach, valuable for digital transformation seminars and strategic planning.

It showcases the advantages of being digitally advanced, contrasting the benefits accrued by 'digital haves' versus 'have-mores'. The slide could be used to argue for increased digital investment in a strategic business context.

Illustrates the increasing expectations and use of digital capabilities in healthcare, such as prescription refills and online appointments.

Highlights the surge and potential permanence of digital consumers in Indonesia, emphasizing continued engagement.

This slide discusses the rise of digital discovery in LTV, OTT, and movie studios, highlighting the increasing influence of digital channels on content discovery.

The slide demonstrates how digital enablement enhances client engagement and profitability, highlighting improved client returns, reduced RM proposal time, and revenue increase. It also details the launch of Private Banking International for investment clients.

The slide presents a forecast of growth in various financial sub-sectors due to the shift from offline to online post-pandemic, highlighting the increasing trend in digital transactions and services with specific focus on CAGRs and future projections.

The slide predicts significant growth in digital financial services by 2025, with asset under management (AUM) and lending expected to reach notable figures, showcasing potential investment opportunities.

Presents a comprehensive overview of how various sectors are engaging in digital financial services, suggesting a strategic approach for competitive advantage.

The slide presents statistics on individuals globally engaged in various activities, illustrating the significant number of people involved in social networking, travel, e-commerce, and education, enabled by digital means. It could be used in presentations analyzing global digital market trends or digital consumer behavior.

This slide compares digital influence for Hindi and regional content, highlighting the different channels and activities driving digital engagement.

This slide challenges industry beliefs by showing significant digital influence among diverse demographics in India, including over-35s and small-town residents.

This slide identifies supply constraints affecting digital influence on LTV viewers, emphasizing the need for more digital content and better-targeted promotions.

Focuses on digital marketing spending across different sectors, particularly highlighting high investments in tech and media. Useful for digital strategy planning and understanding sector-specific digital adoption.

Demonstrates customer trends in digital and mobile banking. Highlights the shift to digital payments and increase in mobile app usage for financial management with statistical data and representative imagery.

Analyzes the transition in advertising revenue streams from non-digital to digital formats in Hong Kong versus other regions. It highlights that despite the shift towards digital, non-digital advertising still dominates Hong Kong's market, contrary to the faster digital adoption seen in Mainland China and the broader Asia Pacific region. The slide discusses factors influencing these trends, such as technological adoption and market maturity.

Discusses how digital advancements are reshaping publisher strategies in content distribution, advertising capabilities, and digital subscriptions.

Addresses the roles and adjustments necessary for various players in the digital transformation landscape.

Examines how digitalization and data flows are reshaping globalization, focusing on the increasing role of digital connections over physical trade.

Visualizes the growth in digitalization and network capacity alongside increased spending on network modernization over time.

Offers a comprehensive view on how various industries require digital skills for transformation. This slide could be used to argue for a broad-based approach to digital talent acquisition across sectors to facilitate digitalization.

The slide argues that the impact of digitisation could be more significant due to new technologies, automation, productivity efficiencies, and capabilities beyond current projections.

Shows the significant gap between current and required investment for digitizing German industry by 2025, detailing categories like IT services and networks.

Describes investments in digitization and automation that are reducing unit costs and operational inefficiencies. Shows cost savings and CIR reduction from 2021 to a projected mid-40s% by 2026.

Examines the increasing digital divide over time, with specific focus on leading sectors versus the rest of the US economy. It provides a clear, historical perspective on the progression of digitization.